Hike in third-party motor insurance premium to only partially offset insurers’ losses: Crisil

Hike in third-party motor insurance premium to only partially offset insurers’ losses: Crisil

The last time premiums were hiked was in June 2019 and thereafter, policyholders were given some respite because of the COVID-19 pandemic.
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The Ministry of Road Transport and Highways’ recent move to increase the premium on third-party motor insurance after two years is a step in the right direction, but unlikely to fully offset the segment’s underwriting losses, CRISIL Ratings said in a report.”Such losses remain high in motor insurance because the premiums earned on policies are inadequate to pay the claims made by the policyholders. Therefore, any increase in premium helps in reducing losses. So, while this latest increase in premiums will offer a breather, it won’t be enough to stanch the bleeding,” said Krishnan Sitaraman, Senior Director and Deputy Chief Ratings Officer, CRISIL Ratings.Premiums for two-wheeler insurance have risen the most — by 12-21 percent — across engine capacities. For private cars, the maximum increase is 6 per cent.The last time premiums were hiked was in June 2019 and thereafter, policyholders were given some respite because of the COVID-19 pandemic. The latest increase, combined with the recovery in automobile sales, will likely result in a 12-13 per cent growth in third-party motor cover premiums, which account for a fifth of the general insurance industry’s gross written premium, CRISIL Ratings said.On the other hand, claims incurred by most insurers have risen since the second quarter of last fiscal, following the relaxation of lockdown restrictions and reopening of offices. The claims ratio is estimated at around 85 per cent for the last quarter of fiscal 2022, up from 78 per cent in fiscal 2021 and is estimated to stay at similar levels in this fiscal, the rating agency said.(With PTI inputs)

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Irdai Directs Insurers To Stop Displaying Assistance Services Ads Not Related To Insurance Claims

Irdai Directs Insurers To Stop Displaying Assistance Services Ads Not Related To Insurance Claims

NEW DELHI:The Insurance Regulatory and Development Authority of India (Irdai) has advised motor insurers to discontinue advertisements not related to insurance claims as may be provided by motor garages/workshops. 

Typically, general insurance companies enter into service agreements with motor workshops/garages for the purpose of providing motor insurance claim services for repair of accident vehicles. It has been noticed that the service agreements in addition to claim services, extend certain assistance services not related to insurance claims such as free pick up and drop of vehicle, body wash, interior cleaning, inspection of vehicle etc.

Irdai said while the bundling of the above facilities with insurance is left to the motor service providers, general insurers issuing advertisements on the said services, projecting them as benefits provided within the insurance cover is unacceptable. “The main objective of service agreements with motor garages/workshops shall only be providing insurance services for claims of accident vehicles and it cannot arbitrarily expand to include scope of services which are not relevant for insurance claims,” said Irdai.

It added that a perusal of advertisements issued by a few general insurers showing discounts up to certain percent, saving in the premium etc., and the illustrations provided therein, reveals that the features or benefits are applicable under extreme or exceptional scenarios. The discounts in certain advertisements are not shown objectively on filed rates but expressed in comparison to rates of erstwhile tariff. This is not to be done. “Considering that the quoting of motor premium rates is dependent upon multiple factors and a variety of risks, the contents of the said advertisements which may be applicable under extreme or exceptional scenarios would make a large number of prospective customers vulnerable to wrong understanding, said Irdai.

Hence, the regulator advised insurers to do the following:

To discontinue the advertisements in respect of the services not related to insurance claims as may be provided by motor garages/workshops.

To stop displaying discounts with reference or comparison to rates of erstwhile tariff.

To ensure that the discounts and saving in the premium which may be applicable only under extreme or exceptional scenarios shall not be displayed as examples.

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Tax benefits matter, but watch out for tricky insurance policies

Tax benefits matter, but watch out for tricky insurance policies

Debroop Roy, 26, was approached by a family friend, doubling up as an insurance agent, with a lucrative investment plan. Roy will have to invest 1.2 lakh every year for 12 years and from the 13th year onwards, he will get 1.3 lakh annually for the next 34 years. That’s not all. The 14.40 lakh paid in premiums over the first 12 years will be returned fully in the final year of the investment term.

“The plan caught my attention as it promises guaranteed annual income well into retirement years and also returns the total investment amount. But, I approached a financial expert before committing as I’m aware how traditional insurance policies are pushed during the tax-saving season,” said Roy.

Roy was right in doing that. The internal rate of return (IRR) on this traditional insurance policy is 6%. In an insurance policy, IRR gives you the rate at which the invested money will grow to yield the guaranteed maturity amount in relation with inflation.

Mint calculated the IRR of three different traditional life insurance plans–one endowment plan and two money back plans with and without return of premium options–and found traditional insurance plans with policy terms of 20-35 years typically yield 6% (see graph). This is less than other comparable fixed-income investment options of the Public Provident Fund (PPF) and Sukanya Samriddhi scheme, which also enjoy triple taxation benefits like life insurance products, that are currently offering 8.1% and 7.6% annual interest rates, respectively.

 

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“Policies bought 20-25 years back are maturing to yield 6%-7%. It is worth noting that 20-22 years back, 10-year G-sec yield was 12%, 30-year G-sec yield was around 14% and AAA bond was 16-18%. During that time if somebody invested in AAA bonds and reinvested after 5-10 years in a 10-year G-sec bond, the return on investment would have compounded a minimum 9%. If you compare this, traditional insurance plans are a strict no,” said Vijai Mantri, co-founder and chief investment strategy, JRL Money.

The idea is not just to see what you earn on your investment but also to draw attention to the acute shortfall in insurance coverage that such plans offer. “The primary call of insurance is protection and endowment plans fail to achieve that,” said Mantri.

The shortfall

As a general rule, financial planners suggest buying a life insurance cover of 10-12 times one’s annual income. This is totally affordable if you buy a pure risk term plan. For example, a 30-year-old woman has to pay around 11,000 in premiums annually for a 1 crore life cover. In a traditional plan, on the other hand, affordable premiums offer an abysmally insufficient cover.

“In an endowment plan, you can either pay an affordable premium or get sufficient coverage. If you want to buy a life cover of 1 crore through an endowment plan, you’ll have to shell out 6 lakh – 7 lakh annually on the premium alone,” said Prableen Bajpai, founder, FinFix Research and Analytics.

The pull factor

It’s no secret that traditional insurance plans are aggressively sold in the last quarter of every financial year when taxpayers scramble to make last-minute tax-saving investments. The appeal is not just a tax break on the premium but also tax-free maturity proceeds.

“Maturity proceeds, including bonuses, received from life insurance policies are fully tax-exempt provided the ratio of premium paid to sum assured does not exceed 10% in any year. For policies issued before 1 April 2012 and after 1 April 2003, it is 20% of the sum assured,” said Sujit Bangar, founder, Taxbuddy.com.

Kartik Sankaran, founder, Fiscal Fitness, is of the opinion that tax breaks on life insurance policies prove to be more expensive than paying the tax. “Maturity proceeds are tax-free and you get a tax break today but you live with over 20 years of poor returns. One should rather allocate the premium in a mix of term plan and equity-linked savings scheme (ELSS) fund. Even after paying long-term capital gains (LTCG) on an ELSS fund 20 years later, you will have more net earning.”

Insurance policies lack liquidity and flexibility and, hence, are not the ideal tax-saving tool under section 80C. In comparison, ELSS, PPF, and National Savings Certificate score higher on flexibility as they have shorter lock-ins of 3 years, 15 years, and 5 years, respectively. Partial withdrawal on PPF is allowed after 5 years.

The idea of protection and saving in one plan along with guaranteed returns make traditional plans still very attractive to many investors. “As long as the customer knows what he’s buying, it’s alright but the problem is that selling practices are such that these plans are sold without properly explaining the commitments of long lock-in and that the premium has to be paid for a couple of years and not just the first year,” said an industry expert who did not wish to be named.

Policyholders, said experts, should ask questions on IRR, lock-in period and payment terms before buying a policy.

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India must look at uniformity of insurance

India must look at uniformity of insurance

The regulator, probably for the first time, acknowledged the problem of choice the common man was exposed to. When customers go looking for insurance for their family, they are flooded with an endless number of products with each having its own unique features.

The motive behind the standardization of policies was simple. Let’s have insurance products with standardized wordings designed by the regulator. Customers wouldn’t get overwhelmed with fancy products and their fancier benefits and drop out. They could simply compare prices among brands and cover their basic healthcare risks.

Two years down, when our research team at Beshak went to check the success of these products, they found the adoption rate for such standardized products to be dismal. Especially long-term products like term life and health insurance, where customers commit big premiums for the long term, in most cases for their lifetime.

A quick dipstick check by Beshak on toll-free numbers of leading insurers was enough to figure that these plans are not being offered or even mentioned when one inquires about health or life insurance. Only when our team specifically demanded these policies was there a reluctant mention of these products.

The situation is even trickier when it comes to term life insurance. IRDAI has not only mandated a standardized product but also removed many key underwriting restrictions that were an integral part of the products on offer so far. So, while many insurers are displaying this product online, our research found that they are being sold at a premium that is 50% higher than that of a regular term life insurance plan.

Why did standardized products not work?

My observation from more than 15 years of experience in this space is that the distribution-driven insurance industry is simply resistant to the plain commoditization of products.

Commoditization of products would simply mean commoditization of the brand. Sales based on standard products would be primarily price-driven, which will only bring down the margin and profitability of large brands that command a premium today.

Successful standardization of products is also likely to make many distribution channels redundant. There would hardly be any “sales” involved – thus probably reducing the distribution margins too.

Insurers are, in fact, under constant pressure to benchmark their product with the latest ones in the market and stay relevant to distributors. As per our check on the IRDAI portal, there have been 19 new products and 75 product revamps filed only in retail health insurance in the last year alone.

The problem continues

The problem of complexity, the regulator originally wanted to solve, hence remains. As a research platform, we are constantly scrutinizing insurance policies. Our team finds it arduous to compare policies and their often twisted wordings.

We just can’t imagine a customer being able to find the time and inclination to compare and comprehend the differences in the various insurance policies.

For instance, comparing the reinstatement benefit in health insurance can be a frustrating experience. There are probably an equal number of variations in the restoration benefits as there are products. Every product, even two products from the same insurer, could have different restoration benefits.

Another case in point is the definition of permanent disability as a rider in different life policies.

The three top life insurance policies that we picked up had varied definitions for total permanent disability. For instance, one insurer defines disability in terms of the capacity to perform activities like mobility, bending, etc, while another insurer defined the ‌same rider in terms of disability of a certain part of the body.

On one hand, the world is moving towards simplification of products and experience, and on the other hand, the insurance industry is caught in a vicious war of features and benefits that only puts off a serious customer.

Standardization efforts need a 2.0 version!

Now that the new chairperson has joined IRDAI, we think the regulator should focus on the standardization of definitions instead of standardizing entire products. This would be a much better win-win solution on the ground for both the industry and the customers.

Standardizing all core offerings and conditions in the product across insurers can dramatically reduce the anxiety and the pain the end consumer goes through in understanding and comparing complex insurance products, thus help‌ing faster, well-informed decisions from customers, which is the ultimate goal of every stakeholder in this industry.

Mahavir Chopra is founder & CEO at Beshak.org.

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The hidden advantages of humble insurance agents

The hidden advantages of humble insurance agents

Such incidents are not uncommon. Many people prefer buying insurance online if it is available at lower rates. Data from insurance regulator Insurance Regulatory and Development Authority of India (IRDAI) shows that the contribution of individual insurance agents to individual new business premium is decreasing. It fell to 58.14% in 2020- 21 compared to 60.09% in 2019-20 in the life insurance business. In the case of health insurance, it slipped to 73.90% in 2020-21 from 75.21% in 2019-20.

Instead, online direct selling and web aggregators saw an uptick in sales— from 1.72% in 2019-20 to 1.92% in 2020-21 in life insurance new business premium and from 4.56% in 2019-20 to 5.95% in 2020-21 in health insurance. Interestingly, the share of banks in new business premium in life insurance increased from 26.7% in 2019-20 to 29% in 2020-21. However, it decreased from 8.06% to 7.84% in case of health insurance. The data trend aside, what you must care about is the distribution channel through which you are buying the policy.

 

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Focus on source more than the premium: There is a casual approach to buying insurance. People lay emphasis on the premium amount or a specific insurance company. However, the first step should be to search for a favourable distribution channel, be it individual, corporate agents or web-aggregators. Take into account factors such as expertise in the industry, the agent’s commission structure, and the pre and post sales services.

Skin in the game: Not all distribution channels earn the same amount on selling a policy. You must understand to what extent you matter to a specific distribution channel. Ask the agent how much upfront or renewable commission they earn from the premium you pay.

“Agents’ remuneration includes first year as well as renewal commission whereas alternate channels get only first year commission which is higher than the commission given to agents. Hence an agent would be service-oriented because their future commissions are linked,” said Shailesh Kumar, co-founder and insurance head at Insurance Samadhan, a grievance redressal platform.

Mahavir Chopra, founder, Beshak.org agrees with this. “Customer executives on toll-free numbers have goals that may not be aligned to customer’s long-term interest. For instance, if a claim gets rejected due to something amiss in the proposal form or even information that is incorrectly understood, there is hardly any impact on the reputation or earnings of the advisor,” says Chopra.

So far as banks are concerned, they have the least skin in the game. The online web-aggregator platforms do have a separate team that looks into claims resolution, but banks do not have any such mechanism.

Advice jaroori hai: Insurance is not a one-size-fits-all product. Experts can guide you about the product that better suits your needs. The distributor involved should be incisive enough to ask the right questions. “Just as there are family doctors who stay involved with your family for generations, you need a similar connection when buying insurance,” said Kumar.

Most importantly, when the time comes to file a claim or make changes in the policy, dealing with customer care executives or bank officials is the last thing you want.

“In an imperfect world of insurance where post-sales services are still not seamless, you need a human by your side. Accept it or not, insurers have a certain conflict of interest in settling claims. We have seen cases where they would rather err on the side of not paying it over settling a claim. If you have a reputable agent by your side, they will fight for you to get your rightful claims settled,” said Chopra.

Choose the advisor wisely: It is not that all individual agents are equally good. “95% agents leave the business in two-three years. You should buy policies online than going to such agents. At least you will have some support in the former,” said Avdesh Mishra, founder and CEO of Caterpillar Insurance.

Do your research well. Some websites like Beshak.org are building an alternative business model. “We have curated a list of professional financial advisors on our platform. Customers can explore the list and get a video consultation with anyone whom they prefer, without paying any fees or charges,” said Chopra.

Price parity: Meanwhile, individual agents have started questioning the price disparity.

“The industry has been working aggressively over the last few years to minimize the difference between what an agent charges and direct sales. In our case, the difference has been coming down year-on-year and is now about 5-7%,” said Prashant Tripathy, MD & CEO, Max Life Insurance Co.

Mishra of Caterpillar Insurance confirms that he can now match the online prices against the physical services he offers for a couple of life insurance policies. A welcome trend, indeed.

Mint Take: Insurance misselling occurs across the board, whether the agent is a bank, aggregator, or individual. However, individual agents with whom you have a direct relationship may provide you with better after-sales service even if they quote a higher premium. Take this into account, while buying an insurance policy.

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