What to know for open enrollment

What to know for open enrollment

Mike Mergen | Bloomberg | Getty ImagesIf you’re a Medicare beneficiary, now’s the time to evaluate your prescription drug coverage for 2023.In addition to checking during Medicare’s annual fall open enrollment whether there’s a more cost-effective plan for you, some legislative changes take effect next year that may reduce how much you pay out of pocket for your coverage.”It’s a quality of life issue,” said Elizabeth Gavino, founder of Lewin & Gavino and an independent broker and general agent for Medicare plans. “Saving money on medications means there’s more Social Security money left for other necessities in life.”More from Year-End PlanningHere’s a look at more coverage on what to do finance-wise as the end of the year approaches:Medicare’s enrollment period opened Oct. 15 and runs through Dec. 7. Beneficiaries can make changes to their coverage during this period.Prescription drugs are generally delivered through Medicare Part D. Of the estimated 64.5 million people enrolled in Medicare, about 50 million have such coverage, through either a standalone Part D plan or an Advantage Plan — both of which are offered by private insurance companies. Advantage Plans deliver Part A (hospital coverage) and Part B (outpatient care) and usually Part D.Here are some changes you may notice next year, as well as some tips for what to look for when evaluating your options for 2023.Insulin costs will be cappedSome changes to prescription drug coverage, enacted as part of the Inflation Reduction Act, take effect next year. This include a monthly $35 cap on cost-sharing for insulin under Part D, which will start on Jan. 1. (Some plans may already offer a $35 cap.)Part D deductibles — which vary from plan to plan but cannot be more than $505 in 2023, up from $480 this year — also won’t apply to the covered insulin product. For beneficiaries who take insulin through a traditional pump (which falls under Part B), the benefit starts July 1.”Some of my clients had to choose between buying food and buying insulin [or] rationing the insulin to make it last longer, thereby taking much less than the prescribed amount,” Gavino said. “This was dangerous, and now they can use the right amount they need to live.”100% coverage for recommended vaccinesAdditionally, there will no longer be any cost-sharing for recommended inoculations under Part D beginning Jan. 1, including for the shingles vaccine. “In the past, many people paid quite a bit for the shingles vaccine because of Part D’s rather high deductible,” said Danielle Roberts, co-founder of insurance firm Boomer Benefits.”The vaccine usually was a covered medication, but because they hadn’t yet satisfied the deductible, they spent quite a bit for it,” Roberts said.Why Americans are finding it more difficult to retireOther provisions that are intended to reduce Part D spending take effect in later years. This includes eliminating an existing 5% coinsurance in the so-called catastrophic phase of coverage (2024) and capping beneficiaries’ annual out-of-pocket Part D spending at $2,000 (2025). Currently, there is no out-of-pocket limit, regardless of whether you get your coverage as a standalone Part D option or through an Advantage Plan.Medicare also will be able to start negotiating the price of some drugs beginning in 2026.Your plan could change its list of covered drugsAs for choosing your 2023 coverage: While you aren’t required to take any action during open enrollment — your current coverage generally would continue into next year — plans often change their list of covered drugs and the price of them.Additionally, each plan assigns individual drugs to different tiers, with the first tier generally being the least expensive and the fifth costing the most. From year to year, various drugs may move from one tier to another in any given plan — which makes it important to check where your prescriptions fall for 2023.Also be sure to look at the pharmacies included in the plan. Some are “preferred” — meaning your medicine will be less expensive there than at a “standard” pharmacy.”The pharmacy you use can really impact the price of what you pay for your prescriptions,” said Ari Parker, a senior advisor at Chapter, a Medicare advisory firm.Beneficiaries with higher income pay more for coverageThe average premium for standard Part D coverage next year is projected to be $31.50, compared to $32.08 in 2022, according to the Center for Medicare & Medicaid Services. However, be aware that if your income is above certain limits, you will be subject to so-called income related adjustment amounts, or IRMAAs, which are in addition to any premium you pay (see chart below). Part B also comes with those extra amounts.Your tax return from 2021 is generally what would be used to determine whether you’re subject to those surcharges in 2023. You can ask for a reconsideration if your income has dropped since then.Getting prescription drug coverage through Medicare is optional. However, if you fail to sign up when you first qualify for coverage at age 65 and change your mind later, you’ll face a life-lasting penalty unless you meet certain exclusions (i.e., you receive acceptable coverage through an employer).The penalty is 1% of the national base premium for each month you didn’t have Part D or creditable coverage and should have.Be aware that while you can change your Advantage Plan early next year (Jan. 1 to March 31) if you discover it’s not a good fit, that’s not the case for standalone Part D plans.”Unless a special circumstance applies, you won’t be able to change it,” Parker said.Also, sometimes you can find medicines at a cheaper cost than through your plan, such as with a free drug-discount card. However, if you go this route instead of through your insurance, your plan won’t count the medicine’s cost and your copay toward your deductible or other calculations it uses to determine your share. .

These key restrictions in your policy can affect health insurance claims

These key restrictions in your policy can affect health insurance claims


NEW DELHI: Having a health insurance policy is a must amid rising cost of medical care, but before purchasing insurance, it is imperative to understand the restrictions that may apply and vary from policy to policy. These are: Waiting period: When you buy a health insurance policy, your coverage doesn’t start immediately. This restriction protects insurers from misuse of such policies to cover pre-existing ailments and pre-anticipated immediate medical costs. However, even during this period, medical expenses due to accidents are covered. Coverage against most other illnesses largely starts after a waiting period of 30 days. Moreover, coverage of some pre-existing ailments, like diabetes, hypertension or heart diseases, can come with a waiting period of up to three years, depending on policy chosen.

Sub-limits: A restriction that often catches policyholders unawares is the sub-limits clause in their policies. A sub-limit clause in health insurance caps benefits for specified conditions. For instance, while your sum insured as per the policy could be 5 lakh, there may be a sub-limit on the room rent in case of hospitalisation, say 1% of the sum assured. In such a case, your entire sum assured would not be available to cover the room rental cost, and you may only be able to choose a shared room instead of a private one, lest you pay the difference from your pocket. Similarly, the cap could be for other expenses, like ambulance charges, doctor fees, etc. It is better to choose a policy that covers all benefits up to the sum assured, and many policies come with this benefit. Co-payment: Many insurance policies come with a co-payment clause to offer cheaper premiums to the policyholders. In such a case, policyholders pay a portion of the medical bill while making a claim. “Co-pay is that part of the bill that the policyholder has to bear as an out-of-pocket expense. While this brings the premium down, making the policy affordable puts an additional burden while making a claim. For instance, if a policy has a 20 per cent co-pay clause, and the total cost of medical treatment comes to 2 lakh, then the insured will have to pay 40,000 while the insurer will pay the balance of 1.6 lakh. While this may work for some policyholders, especially senior citizens whose premium is too high, it may not work for others. It is often better to go for a policy without a co-pay clause if one can afford it,” said Amit Chhabra, Business Head- Health & Travel Insurance, Policybazaar.com. Network hospitals: Every health insurer has a tie-up with specific hospitals in multiple locations in the country, which they prefer over other hospitals when settling claims. These insurers also like and advise policyholders to choose one of these hospitals for their treatment for a hassle-free claim process. These hospitals are called network hospitals, and every insurer publishes an entire list of network hospitals where one can avail of medical treatment. While one can also avail of treatment in a non-network hospital, the claim process in such cases will not be as smooth. Moreover, one can also opt for cashless claim settlement in the network hospitals where the insurer would directly pay the medical bill. However, such a facility is unavailable in a non-network hospital where the policyholder must make the entire payment from their pocket first and then file a claim with the insurer for reimbursement. It is always better and wiser to get medical treatment in a network hospital, especially in the case of a pre-planned hospitalisation. A non-network hospital should be considered an option only in unavoidable emergencies. Filling up the incorrect information: Wrong information in the proposal form or a slight deviation in detail regarding existing health problems or other insurance plans can result in the insurance company refraining from paying your hospital expenses. The reason is that the insurer risks paying your medical bills when you buy a policy. Priya Deshmukh-Gilbile, chief operating officer at ManipalCigna Health Insurance, said, “The relationship between the insurer and the insurer is built on the principles of honesty and transparency, thus, necessitating the insured to share every necessary detail unbiased of how trivial it may seem. This prevents unwarranted chaos stemming from the cancellation of the policy or rejection of claims made. Ensure that your name and details in the policy match those mentioned in the KYC documents, including Aadhar Card, Pan Card, etc.” She said, “If you get coverage under a corporate health insurance scheme, chances are that your employer or HR team members may add your name improperly or miss out on adding your family members. Be careful about details today to prevent unforeseen grievances later. To avoid confusion during billing, the insured must also check that the doctor in hospital bills accurately mentions their details.”
Mint take: Knowing these key restrictions, you can make a wise choice when opting for health insurance, ensuring you are not caught unawares even after investing in health coverage. To sum it up, choose a policy with a shorter waiting period, avoid sub-limits and co-payment clauses and make sure your preferred hospital is on the list of network hospitals of the insurer you choose.

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Need to protect rights of policyholders with high-value health covers

Need to protect rights of policyholders with high-value health covers

Of all the people I interact with, I find that the more educated and well-to-do group is highly conscious of their health insurance needs. This cross-section of people have seen and read about tens of cases where families have gone bankrupt or under a huge pile of debt due to health issues. So, they seek to cover themselves adequately. The insurance industry also indulges this group. From offering sum insured of up to 1 crore to covering treatments abroad, high networth individuals (HNIs) have a lot to choose from. However, the rights of such policyholders need better protection. The grievance redressal mechanism is a good example. All personal-focused insurance policies list the insurance ombudsman as the adjudicator for claim disputes between the insurer and insured. Such listing is irrespective of the sum insured. In reality though, the ombudsman adjudicates claims only up to 30 lakh. So, in case the claim amount exceeds this threshold, the policyholder has to look at other forums such as the consumer court. Most policyholders are not aware of this nuance. In case of a dispute, they are more likely to follow the rules laid down in the policy. This would eventually lead to frustration as they would have to move from one forum to another. The insurance ombudsman has been set up as a specialized forum with knowledge of insurance specific rules and precedents. This enables faster and more relevant outcomes for the policyholders.

Plaintiffs lose this advantage when they move out of such forums. While there is a case to increase the limits for this forum, the least the insurer should do is disclose this nuance in the policy wordings rather than apply a generic template to all policies. Another example is the rather arbitrary clause, ‘reasonable and customary’, which allows the insurer to make deductions in claims. Most policies carry this clause, which stipulates that the policyholders incur expenses in line with the prevailing charges in the relevant geographical area. This clause can be prejudicial to the policyholders with higher sum insured, who choose to opt for treatment in tertiary hospitals. The obvious conflict of interest starts where the party who ascertains the reasonableness of the expense, and the party liable to reimburse the expense is the same i.e., the insurer. Each insurer is free to determine the definition of ‘reasonable and customary’. Some insurers routinely apply this clause for deductions. In one particular case, an insurer refused to admit charges for a second doctor consultation in a day, because one visit is customary. In a country, where less than one in five people are insured, the behaviour of an average patient is driven by lack of purchasing power. A person, who bought a 50 lakh cover, should not be expected to behave in a similar way. In fact, the way an insured person rationalizes the annual premium payment is to believe that the sum insured will be at its disposal to get the best of care. One way to solve this conundrum is to be more specific about what the insurers believe to be ‘reasonable and customary’. Insurers should publish their schedule of non-admissible charges and a manual on customary practices. This would help avoid ambiguity at the time of claim and help policyholders select an insurer; whose claim practices are amenable to their lifestyle. A third example was the ultra vires condition imposed on policyholders during the pandemic. All general insurers came together to define an acceptable charge for room rent and treatment expenses for Covid based on some classification of hospitals. It was a unilateral announcement and was not signed off either by the policyholders or by hospitals. Many hospitals refused to accept these limits, and went on to charge patients as per their norms. As a result, policyholders faced deductions and were forced to negotiate with the insurer. In some cases, insurers accepted the push-back and reversed deductions. But, it was a less than ideal experience for policyholders. Many in the industry justified it as a mitigation to ensure viability for the insurer, considering the pandemic to be an unforeseen event. The insurers were able to reduce their liability and protect shareholder capital, but eroded a bit of their goodwill and long-term assets. However, we should not miss the forest for the trees. The insurance industry is still in early stages of development. So far, its focus has largely been on increasing penetration. Events like the pandemic occurred only for the first time in the industry’s existence. It needs to address several gaps. The regulator is consistently coming up with measures to protect policyholders. The standardization of exclusions was one such major landmark regulation, which removed significant ambiguities in exclusion wordings. I am hopeful that the industry would very soon take steps to make claim settlement more transparent. Strangely, HNIs can afford to take a hit of one-time catastrophic loss. But, they also realize that cash does not get replenished, as the sum insured does after one year. They realize that once your health is affected, it becomes more difficult to accumulate cash again and the propensity to fall ill goes up. The group should be seen as torch-bearers of right financial behaviour. As an industry, we have to do better to build trust with the policyholders, including the wealthy ones. Protecting their rights and avoiding surprises should be one of our top priorities.
Abhishek Bondia is principal officer and MD, at SecureNow.in.

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How to get a wellness discount on health insurance

How to get a wellness discount on health insurance

Chetan and his wife recently got a 100% return of premium on their family floater health policy. And it was not much of an effort either. All they did was complete 10,000 steps a day for over 300 days in a year. Launched in 2021, Aditya Birla’s Activ Health Platinum Enhanced Program waives the entire premium at the time of renewal if you maintain your fitness. Chetan is among those 1,000 policyholders, who have got their full premium back against their health score. A total of 10.87 lakh members have generated their well-being score under this policy, says Mayank Bathwal, chief executive officer at Aditya Birla Health Insurance. “I bought the family floater policy at a premium of 14,600. My wife and I crossed the number of active days that the company required for us to get eligible for 100% discount. The company’s app would showcase how many points we have collected so far. It motivated us to continue our health journey. I renewed my policy in July with the health returns that we had collected,” says Chetan.   MintView Full ImageMint How to measure active days? One active day is equal to 10,000 steps or 300 calories burned or a 30-minute gym session per day. One needs to hit 13 active days every month to gain 100% health returns. “If you are into yoga or swimming that cannot be measured on the app, you can take a fitness assessment test every six months. in such cases, policyholders can either visit our centres or get it done at home,” says Bathwal. While wellness benefits are part of most insurance policies, Aditya Birla claims to be the only insurer in the world offering 100% discount on renewal of premium. Insurance companies such as ICICI Lombard Health Insurance, Bajaj Allianz Health Insurance and Star Health and Allied Insurance offer limited discounts that vary in different policies. In the case of Bajaj Allianz, it is 12.5%, subject to the fulfilment of all the criteria, For Star Health, it is up to 10%. ICICI Lombard recently launched a new OPD (outpatient) and Wellness rider, ‘BeFit’, in which it offers up to 25% discount on the basic renewal premium. “We have seen about 10% of customers who have availed of the wellness benefit discount during policy renewal,” says Bhaskar Nerurkar, Head – Health Administration Team, Bajaj Allianz General Insurance. Data from Policybazaar shows over 30% of people have renewed their policies through wellness points in Q1 FY23, compared to 20% during the same period last year. Aditya Birla Active Health, Aditya Birla Active Assure Diamond, Niva Bupa ReAssure, Star Comprehensive, Star Health Young Star, Care Plus, and Manipal Cigna Prime are among the most popular wellness renewals in that order.
Senior citizens The premium on senior citizen policies is too high. If they maintain good health, they too are eligible for such discounts. Take the case of 68-year-old Veena Pradhan, who pays 31,000 as annual premium on her health insurance policy. She is into yoga and completes her share of step-count. She, too, received 100% premium back minus GST. “We understand that 10,000 steps are strenuous for senior citizens, so we have reduced it to 7,500 for them,” says Bathwal. Bajaj Allianz Health Insurance has plans to launch more customer-centric products for targeted groups like senior citizens, young women, and children. For example, wellness features for senior citizens may include fall detection, emergency care, health tracking monitoring and concierge services, etc. In fact, discounts on renewal premiums are just one part of wellness programs. There are multiple other benefits. For example, one can buy medicines and other health-related products or can pay for diagnostic tests from insurer’s service partners with the health points collected. Besides, policyholders get access to doctor consultation and health coaches for free. If customers follow the advice, it adds up to their well-being score. Innovation on the way South African health insurer Discovery Health has pioneered in the field of wellness benefits. Its decades-old comprehensive incentive-based wellness program Discovery Vitality not just offers health-related rewards but also retail, airline, travel discounts and more. The wellness score improves if you shop for healthy food. A similar model is expected in the country to incentivise healthy lifestyles. Aditya Birla has already tied up with seven lifestyle partners such as Amazon, Uber and Samsung. Policyholders can convert their health score into reward points when interacting with them. Another big innovation in wellness could be about how and what you eat. “Customers are willing to share their lifestyle. If they post pictures of their breakfast, lunches and dinners, there are technological tools that can help assess if the food is nutritional. Those who maintain healthy food habits will get incentives. We have it in our roadmap for our health insurance products,” says Sanjeev S, chief business officer, ACKO General Insurance. One needs to be aware of cybersecurity concerns though. “Companies thrive on data. While they may incentivize people who stay fit, based on the data collected, it is worth noting that even companies with robust systems can get hacked. So, share only those things that are necessary. If a health insurance app wants to track your heart rate or calories, it makes sense, but you should deny the permission if it wants access to your photos/gallery or microphone,” says Mandeep Gill, co-founder, Labour Law Advisor. People are increasingly driven towards a healthy lifestyle. Wellness discounts will not just help in better insurance penetration but also result in fewer claims. It’s a win-win situation for both, the policyholders and insurers.

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