Liquor collection is a trend now: Beam Suntory’s Gupta

Liquor collection is a trend now: Beam Suntory’s Gupta

NEW DELHI : After debuting the 12-year-old Yamazaki Japanese single malt whisky and premium Sipsmith London gin in India this year, Ruchika Gupta, marketing director, Beam Suntory India, is gearing up to introduce more flavours of the Jim Beam bourbon and “some great expressions”, as she puts it, of distinct single malts such as Bowmore. In an interview, Gupta spoke about India’s march towards consuming premium liquor and the all-new trend of stocking for home bars. Edited excerpts:  Compared to your competitors, Beam Suntory launched in India as late as 2019. How are you reaching out to this market? You are right; we have come in later than our peers and we have done a lot to match up. We have almost doubled our workforce over the last two to three years, even during pandemic, we kept hiring. And even in a stressed year, our businesses were quite attractive.  Unlike in CPG (consumer packaged goods) where your channel would be an estimated 15 million if you add up all the supermarkets, kirana stores, and everything that’s not e-commerce, the universe size for liquor is about 40,000 to 50,000 off trade, and about a similar number of on trade. Off trade is defined as the club space where you drink on the premise basically. So, it’s just about 100,000 outlets, a small percentage of what the larger universe will be, and then each account becomes a key account.  Our distribution is quite strong. We are available everywhere, depending on what our distribution strategy is. We do not want some of the luxury brands to be everywhere but brands like Teacher’s; I don’t think there’s any on-premise or off-premise shop in the country that does not have it. At the same time, there is a Yamazaki 12, which is only in the top star properties in the country.  Are you introducing more brands? We have a lot of mass and affordable brands in our portfolio; what we are choosing to bring into India are only premium because of what our numbers say. We just got Sipsmith, which started the craft revolution across the world. We are bringing in Jim Beam flavours. Bowmore 15 and 18 are coming in. We have more brands from the Suntory range that India should see. Do Indians buy a luxury product like Yamazaki 12? You will be surprised. Our constraint is for whisky, you need to do long-range planning. For a 12 year old, there’s no substitute. So, somebody should have put it in the cask in 2008. And whatever little liquid we have, in spite of being very selective in our distribution, we exhaust it in a month or so.
Has the buying experience for liquor in India changed? Things have changed drastically. During the pandemic, when travel was restricted, aspiration wasn’t. In fact, that was increasing because you spent a lot more time online, getting aware. Taking a cue from that what the industry has done is, it’s created a duty-free like experience in Indian off trade in terms of how the stock is laid out and the kind of hostesses you have who can explain why a brand is special. This is not just in the top six metros; it’s penetrated even to tier-I and tier-II cities.  Everyone is talking about the premiumization trend in liquor. Is it real? We believe premiumization is not a fad, though it may look like that. People have home bars and they’re buying not just to consume but also to stock which is a new trend in India because you weren’t really stocking earlier. Now you started to stock in and that’s why the purchase is greater than consumption right now. A lot of it is being collected. Collection has become a huge trend stemming from premiumization.  Was stocking driven by the pandemic? A lot of stocks has been pulled during covid…There’s been a normalization of drinking at home. So, now you’re buying more because you’re also collecting.

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Beam Suntory on the importance of travel retail for India business success

Beam Suntory on the importance of travel retail for India business success

Beam Suntory owns multiple premium liquor brands in India, from the award-winning Teacher’s whiskey to Jim Beam bourbon, and its focus in this area has meant that it has had to face multiple challenges from alcohol taxes to travel bans in the past two years.Its travel retail business has been hit especially hard, not only due to a general lack of travellers due to border closure but also liquor excise changes having affected travel retail pricing.Previously, liquor being sold in travel retail had a price arbitrage over liquor being sold in the domestic market, which attracted local consumers even with a lack of foreign travellers.However, since 2021, several areas in India such as Delhi changed liquor excise policies causing some travel retail prices to become even more expensive than domestic retail.“Travel retail is incredibly important to Beam Suntory as it is our premium connection to global consumers, and is a very strategic channel for growth [as it] allows us to build our brands at scale both globally and locally,” ​Beam Suntory Global Travel Retail Managing Director Ashish Gandham said at the recent Tax Free World Association APAC Conference.“It is a very massive priority in India as we already know that the Indian traveller is going to rise in prominence, looking at the numbers in terms of scale – by 2026,we anticipate the Indian traveller numbers to be in the top five in the world globally; and it must also be noted that there’s a generally younger demographic growing here which means more travel as well.​“Our numbers show that 77% of Indian shoppers will go to a store every time they travel, which is 1.8 times the global average; and 49% of these duty free visitors buy something every time they make a trip, which is 2.2 times the global average – it’s such a massive, massive opportunity and expected to keep growing further, [so in India] it’s extremely important to Beam Suntory to revive this sector.”​Important trends for growth​Further research data has also shown that the pandemic has changed the way Indian consumers are approaching their alcohol purchasing decisions, and a lot of this change has to do with technology.“We know that compared to a miniscule 4% before, nowadays some 40% of Indian passengers will see advertisements online and base purchasing decisions or interest off of those; and that pre-planned purchases make up 50% of all purchases,”​ said Gandham.“In addition, there is also added demand for a personal experience when buying alcohol, particularly spirits now – 75% of buyers have been buying exclusive items after COVID-19 hit, compared to 43% previously.”​Beam Suntory believes that capitalising on these consumer trends is key, which will mean adjusting various aspects of retail from product assortment to presentation.“When premium liquor is mentioned, this used to be connected mainly with just upper-middle class consumers, but now we know that our reach needs to be broader and we must innovate to provide offerings for various shopping groups,”​ he added.“There is also a need to elevate shopper experiences particularly in making things as connected as possible, e.g. providing a seamless digital to in-store experience, and then making the in-store experience as experiential and immersive as possible.​“It should also be noted that more importance must be placed on training up sales staff, as 24% of shoppers in India have claimed to have their purchasing decisions influenced by a sales staff member, which is 1.5 times the global average.”​That said, he acknowledged that there are still multiple challenges that Beam Suntory will need to overcome in India from COVID volatility to logistical hurdles to regulatory challenges and geo-political or economic shocks, but that the firm is committed to making the relevant improvements.“In a nutshell, we have a traveller who’s more aware and has really, really high expectations set for us to deliver on [and] these are things is the work we need to do to [to grow], but this is really a massive growth opportunity led by a vibrant economy and expanding passenger base with a shopper that is absolutely engaged, so we will go for it,”​ he said. .