Open Air Cinema FAQs
HOW WILL I RECEIVE MY TICKET?
Your confirmation email acts as your ticket. Please make sure you remember to bring your confirmation with you. The code can be scanned from your mobile device. If you do not have access to display your confirmation on your mobile, please ensure that you print your confirmation and bring it with you.
WHAT TIME SHOULD I ARRIVE?
Gates to the viewing area open at 7pm, films start at sunset.
CAN I BRING FOOD AND DRINK?
Outside food and drink is not permitted to this event. Throughout the screenings, we will have food and drink available to purchase on-site.
WHAT’S A PREMIUM TICKET?
A Premium Ticket gives you a reserved deck chair in prime position of the screen.
WHAT IS THE AGE FOR A CHILD TICKET?
A child ticket is available for children between 2 years and up to 16 years of age. 17 years plus must purchase an adult ticket. For PG rated films, children under 2 years are permitted, please select an infant ticket when booking as each person must have a valid ticket. If purchasing a Premium deck chair seat each must have a valid ticket, babies in arms are not permitted in the Premium deck chair area.
MY CHILD DOESN’T QUITE MEET THE AGE RATING, CAN THEY STILL ATTEND?
All film classification decisions are based on the British Board of Film Classifications (BBFC) and therefore must be adhered to. Entry will not be permitted for anyone who does not meet the age requirements. In this instance, no refund or exchange will be given for tickets that have been purchased for anyone not meeting the minimum age requirement.
CAN I BRING SOMETHING TO SIT ON?
Yes, by all means feel free to bring a picnic chair or blanket to sit on. Please note that we request those members of the audience on chairs not to sit at the front, but rather position themselves at the side or towards the back of the audience space in the courtyard.
CAN I SMOKE AT THE SCREENING?
The Piece Hall operates a no smoking policy. If you wish to smoke at an event, you will be kindly asked to leave the site and will be readmitted once you are finished.
CAN I BRING A DOG TO THE SCREENING?
Dogs are not permitted into this event. Guide dogs are welcome.
WILL THERE BE TOILET FACILITIES AT THE SCREENING?
Yes, all of our screening have toilet facilities, including accessible facilities.
WILL THERE BE FOOD AND DRINK AVAILABLE AT THE SCREENING?
Yes – food and drink will be available to purchase from our resident bars, restaurants and cafes.
IS THERE WHEELCHAIR ACCESS?
Yes, the courtyard is accessible for wheelchair users and disabled patrons. A limited number of carer tickets are available on request, please contact the Welcome Centre to request a carer ticket.
WILL THERE BE SUBTITLES?
Not as standard, but if we have a large group coming that requires subtitles, please let us know and we will see what we can do.
WHAT HAPPENS IF IT RAINS?
The event is open air and the audience area is not covered. The event will go ahead in the event of bad weather – come rain or come shine, so please come prepared (but no umbrellas please!). Screenings will only be cancelled if the weather conditions present a danger at screening time. Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night, and acknowledge that tickets will not be exchanged or refunded unless a screening is cancelled by The Piece Hall. In the unlikely event that a screening is cancelled, we will aim to give as much notice as possible, so please keep an eye out for information on the website and social media.
