ADT’s three medical alert systems provide emergency assistance for older adults and other customers in need of protection. However, there are significant differences to consider when deciding which option might be best for you or your loved one. While some devices offer coverage specifically in the home, others offer a wider range of monitoring, such as the ADT Medical Alert Plus, which covers up to a 600-foot range. ADT’s On-the-Go device, meanwhile, gives users peace of mind anywhere there is cellular coverage.
For the best user experience, follow the set-up, installation and testing instructions according to your device’s user manual. Place the base unit in a central part of your home, near an electrical outlet and away from noisy appliances.
When you need medical assistance from ADT, press the button on your pendant or wristband to speak to an ADT agent using your base unit’s two-way talking feature. The agent then calls the appropriate emergency response team to send to your home.
If you can’t hear the agent’s voice (or they can’t hear yours) from the base station, ADT will call the phone number you have placed on file. If they still can’t get in touch to determine the nature of your emergency, an emergency response team, such as a police or fire dispatcher is contacted for help.
If you’ve added fall detection to your ADT Medical Alert Plus or On-the-Go system, you’ll receive a separate pendant to automatically monitor falls.
Place the fall detection pendant around your neck so that it is outside your clothes at chest level. Test the pendant as instructed in the user’s manual. If you fall, the pendant interprets your movement as a fall within 20 to 30 seconds of the incident. A recorded voice from the base station or mobile device prompts you to press and hold the button on your fall detection pendant if a fall has occurred. If the alarm isn’t canceled in 20 seconds, the device contacts ADT’s emergency response center.
